Return & Refund Policy

Last updated: September 2026

At Off Pitch, every order is prepared specifically after it is placed. We want you to receive your order in the best possible condition, and we provide a return process for eligible orders.

Return Period

You may request a return within 7 days of receiving your order.

After 7 days, we may not be able to accept your return request.

Returns

You may inspect your order upon delivery.

If you notice a problem with the product at the time of delivery, you may return it immediately with the delivery representative.

If you accept the order and later decide that you need to return it, you must contact us within 7 days of receiving your order to request a return.

Return Conditions

To be eligible for a return, the product must:

• Be in its original condition.

• Be unworn and unused.

• Not have been washed, altered, damaged, or modified.

• Be returned with its original packaging where applicable.

Products that do not meet these conditions may not be eligible for a return.

Return Shipping

If you request a return after accepting your order, the return shipping cost will be paid by the customer.

Before sending the product back, please contact us so we can provide the necessary instructions for the return.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement or refund depending on the situation.

We may request photos or other information to verify the issue.

Refunds

Once we receive and inspect the returned product, we will determine whether it qualifies for a refund.

If your refund is approved, the applicable refund amount will be processed through the available payment method.

Shipping charges are generally non-refundable, unless the return is due to an error or issue confirmed to be our responsibility.

Cash on Delivery Orders

For orders placed using Cash on Delivery, if a refund is approved, we may contact you to collect the necessary information required to process the refund.

Exchanges

If you would like to exchange your product for another size or item, please contact us within 7 days of receiving your order.

Exchange availability depends on the condition of the returned product and product availability at the time of the request.

Any applicable shipping costs related to an exchange may be paid by the customer.

Return Requests

To request a return or report an issue with your order, please contact us through the contact channels available on our website and provide:

• Your order number

• The name of the product

• A description of the issue

• Photos of the product when applicable

We will review your request and provide you with the next steps.

Important Notice

Because our products are prepared specifically after an order is placed, we encourage you to carefully review your size, product selection, and delivery information before completing your order.